Refund policy

REFUND POLICY

*PLEASE NOTE GOODS CAN ONLY BE RETURNED OR EXCHANGED, IF  THEY HAVE BEEN RECEIVED DAMAGED/BROKEN.

REFUNDS. RETURNS AND CANCELLATIONS
 
REFUNDS DUE TO UNAVAILIBILITY OF STOCK
 
 If we are unable to fulfil your order and you have paid for your order in full, we will offer
you a choice of a replacement product (subject to availability) or a refund of your payment
within seven (7) days of request. The process on how to return any goods to us, is set out
herein below under the heading “Procedure to return goods”.
 
REFUNDS DUE TO ERROR IN GOODS SUPPLIED
 
 If we have made an error and sent you the incorrect, you may return the product where
Popular Kitchen King (Pty) Ltd will incur delivery costs, provided that the product is
returned to us in its original condition and packaging within 7 days (calculated from the
date on which goods have been received). Such goods must be returned with all original
packaging materials, guarantee cards and instruction booklets (if any). The process on
how to return any goods to us, is set out herein below under the heading “Procedure to
return goods”.
 
REFUNDS DUE TO DEFECTIVE OR DAMAGED GOODS
 
 If the product which we have sent you is defective and/or damaged, you may return the
product where Popular Kitchen King (Pty) Ltd will incur delivery costs, provided that the
product is returned to us in its original condition and packaging within 7 days (calculated
from the date on which goods have been received). Such goods must be returned with all
original packaging materials, guarantee cards and instruction booklets (if any). The
process on how to return any goods to us, is set out herein below under the heading
“Procedure to return goods”.
 
 It should be noted that the Company does take pictures of products in good condition prior
to them being dispatched for delivery and that the onus of proving that the goods were
received in a defective condition shall lie with the customer.
 


 
PRODUCT AND OWNERSHIP
 Title and risk in the products shall pass to you upon delivery to the address set out in your
order or upon collection thereof.
 
 By placing an order, you confirm that:
 
 You are 18 years of age or older;
 Your details are true, correct and current;
 You have verified your order at check-out; and
 You have verified your delivery details.
 
GIFT VOUCHERS
 Popular Kitchen King’s gift vouchers are not redeemable for cash and will not be replaced
if lost, stolen, destroyed, or used without permission.
 
 Popular Kitchen King’s gift vouchers cannot be resold to or exchanged with a third party.
 
 A customer may not use Popular Kitchen King’s gift vouchers to purchase another Popular
Kitchen King’s gift voucher(s).
 
 Popular Kitchen King’s gift vouchers can only be redeemed online through our website
popularkitchenking.co.za